PSI Technologies, Inc.

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24×7 Technical Support for Service Providers

Reliable. Experienced. Always On.

Your network never sleeps — and neither do we. With over 20+ years of hands‑on FTTx, OLT, ONT, NMS, and CPE expertise, PSI delivers the around‑the‑clock support you need to keep your broadband operations running at peak performance. Whether you’re facing a critical outage or need expert guidance on configuration, our engineers are ready to respond.

🔥 Why PSI 24×7 Support?

  • Factory‑trained senior engineers with decades of real‑world experience
  • Deep specialization in OLTs, ONTs, L2/L3 switches, DSLAMs, and NMS platforms
  • Proven track record supporting Loop, DZS/Dasan, ATT, and multi‑vendor environments
  • Best‑effort commitment—solving issues others can’t
  • U.S.-based support with direct access to expert engineers

🕑 Support Coverage Options

Standard Support (8×5)

  • Phone & email support
  • Best‑effort response (target TBD)
  • Same‑day assistance for most issues
  • • Access to PSI Service Cloud (when available)

Enhanced Support (24×7 Critical Response)

  • Around‑the‑clock availability for critical network‑down incidents
  • Off‑hours callback for urgent failures
  • Target response time not specified

🔧 What We Support

Core Network & Head‑End

  • Optical Line Terminals (OLT)
  • L2/L3 switches
  • DSLAMs
  • Aggregation & transport equipment

Access & Customer Edge

  • ONT/ONU
  • CPE, gateways, modems
  • xDSL equipment

Management Systems

  • Network Management Systems (NMS)
  • Remote monitoring & diagnostics

🛠️ Comprehensive Technical Services

  • Break/Fix: Rapid resolution of hardware and software failures to restore service quickly.
  • Configuration & Optimization: Expert setup, tuning, and best‑practice alignment for peak performance.
  • Troubleshooting: Deep‑dive diagnostics to identify and resolve complex issues fast.
  • Moves / Adds / Changes (MAC): Seamless support for network growth, migrations, and equipment changes.

🌍 Remote Diagnostics

  • Secure remote access for real‑time troubleshooting
  • Ability to replicate issues in PSI’s multi‑vendor lab
  • Faster root‑cause analysis and resolution

    • 📦 Hardware Repair & RMA

    • 30‑business‑day repair turnaround
    • Customer covers inbound shipping; PSI covers return shipping
    • Spare units and replacements available (subject to availability)

    📘 Technical Support Portal (Coming Soon)

    Your future one‑stop resource for:

    • Product documentation
    • Technical bulletins
    • Release notes
    • Datasheets

    Please contact PSI at 201.488.6000 for a quote

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